Shipping & Returns
Last updated: January 2026
Delivery and shipping
Silaiwali Didi works with partner boutiques and delivery partners to provide convenient delivery of selected outfits and custom designs to your doorstep.
Delivery schedule
Delivery dates and time slots depend on the selected design, boutique availability, fitting requirements, and your location. The expected delivery schedule will be shown during the booking or ordering process.
Delivery address
Customers are responsible for providing an accurate and complete delivery address and contact information. Delays caused by incorrect or incomplete information may affect the delivery schedule.
Returns
Return eligibility depends on the type of order. Rented outfits must be returned within the period specified at the time of booking. Custom-made or stitched designs may not be eligible for return unless there is an issue covered by the applicable return policy.
Condition of returned outfits
Rented outfits should be returned in the same condition in which they were received, excluding normal wear. Damage, stains, or missing items may result in additional charges.
Damaged or incorrect items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order details and relevant photographs so that we can review the issue and provide an appropriate solution.
Refunds for eligible returns
Where a return qualifies for a refund, the refund will be processed through the original payment method. Processing times may vary depending on the payment provider.
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