Cancellation Policy
Last updated: January 2026
Cancellation of bookings
Customers can cancel or reschedule their fitting appointments and orders through the Silaiwali Didi app, subject to the applicable cancellation period.
Cancellation before appointment
Fitting appointments can be cancelled or rescheduled up to 24 hours before the scheduled appointment time without additional cancellation charges.
Late cancellations
Cancellations made less than 24 hours before the scheduled appointment may not be eligible for a full refund. Any applicable charges will be communicated during the cancellation process.
Custom design orders
Custom stitching orders may have different cancellation conditions once measurements have been confirmed or production has started. Please review the order details before confirming your booking.
Refunds
Where a cancellation is eligible for a refund, the amount will be processed through the original payment method. Refund processing times may vary depending on the payment provider.
Rescheduling
Customers may request to reschedule an appointment subject to availability. The new appointment date and time will depend on the availability of the selected boutique or tailor.
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